Terms of Service
Effective October 30, 2026 · Policy version 2026-10-30
These terms apply to project requests, quotes, artwork services, and orders placed with XPress Promos, a division of Jones Press, at 3450 S. Western, Amarillo, Texas 79109. Contact our team at 806.358.4301 with questions before approving work.
Requests, quotes, and production
Website prices are starting estimates in USD. Submitting a request does not authorize manufacturing or guarantee a price, delivery date, stock, finish, or shipping destination. Our team confirms the written quote, artwork requirements, taxes, shipping, and production timing. Production begins only after the approvals and payment arrangements stated in that quote. A booking deposit reserves or supports the project as described when it is collected; it is not approval of a final production price.
Your artwork and approval
Provide artwork and content you own or have permission to use. You authorize us and production partners to use that material only to prepare, produce, deliver, and support your project. Review your proof for spelling, contact details, measurements, orientation, image quality, placement, and finishing. Screens and digital proofs are visual references; paper, inks, coatings, and lighting can change the finished appearance. Specialty finishes, custom cuts, hardware, and color-critical work require production confirmation.
Changes, deposits, and payments
Request changes or cancellation promptly. We confirm whether work can be stopped and whether a revised quote, additional work charge, refund, or credit applies. A deposit is refundable or applied to project work according to the specific policy displayed for that deposit and your written quote. Card and PayPal payments use the selected payment provider. Do not send card details through chat or email. See our Changes & Returns Policy.
Shipping and cross-border charges
Our Shipping & Import Charges Policy forms part of these terms. Unless your written quote explicitly includes destination import charges, you or the recipient are responsible for applicable destination tariffs, customs duties, import taxes, customs brokerage, clearance, and carrier advancement fees. Shipping payment alone does not mean those charges are prepaid.
Accounts and communication
Keep your password private and your contact and delivery information accurate. We use order information to provide service updates and support. Newsletter consent is separate and optional. See our Privacy Policy and Cookie Policy.
Problems and applicable rights
Contact us if a product appears incorrect, damaged, missing, or inconsistent with the approved quote. Keep photos, packaging, and order details so we can investigate and arrange an appropriate response. These terms do not remove rights or remedies that applicable law makes non-waivable. The written project quote and mandatory applicable law take precedence if a general statement on this site conflicts with them.