Shipping & Import Charges Policy
Effective October 30, 2026 · Policy version 2026-10-30
We confirm shipment availability, destination, method, charges, and estimated timing with your written project quote. Not every product can ship to every destination. Local pickup is available only when arranged with our team.
Customer responsibility for tariffs and import charges
For cross-border shipments, the customer or recipient is responsible for applicable destination tariffs, customs duties, import taxes (including VAT/GST where applicable), brokerage, clearance, and carrier advancement or handling fees, unless the written quote explicitly states that those charges are included and prepaid.
Product prices and ordinary shipping charges do not automatically include destination import charges. A payment link collects the specific amount stated on the link; do not assume it covers tariffs or import taxes.
Before you approve shipment
Give us the complete and accurate delivery address and tell us if the delivery is international. Ask the destination customs authority or carrier about expected import requirements and charges before approving the shipment. Rates and requirements depend on destination, product classification, origin, value, and the rules in force when imported. We do not promise an exact tariff or tax amount unless specifically included in a written quote.
Clearance and delivery
You or the recipient must provide information legitimately required by the carrier or customs authority, pay charges allocated to you in the written quote, and cooperate with lawful clearance requirements. Do not submit sensitive identification documents through our public chat. The carrier may contact the recipient directly or require payment before releasing a shipment.
Timing, tracking, and delays
Production estimates and delivery estimates are separate. Customs inspections, unpaid destination charges, carrier disruptions, address errors, and other events may delay delivery. Staff add tracking details when dispatch information is available; carrier scans may take time to appear. A guaranteed service or delivery deadline applies only if specifically confirmed in writing.
Refused, held, or returned packages
Contact our team promptly if delivery is refused, delayed, or returned. Any additional storage, return, redelivery, or disposal charges depend on the carrier, destination rules, and your written quote. We will explain known charges and available options rather than assume that a refused delivery automatically qualifies for a refund. Mandatory consumer rights remain unaffected.
Pickup and delivery issues
Wait for a ready-for-pickup notice before visiting. For missing or damaged shipments, retain the packaging and photos and contact 806.358.4301 so we can investigate with the carrier and confirm next steps.