Changes, Cancellations & Returns

Effective October 30, 2026 · Policy version 2026-10-30

Custom printing is made to the approved artwork and specifications for your project. Contact XPress Promos / Jones Press at 806.358.4301 as soon as you need a change, cancellation, or help with a finished order.

Before production

We confirm whether the work has started, whether an amendment is possible, and whether design, setup, materials, or other costs have already been incurred. We explain any revised quote or applicable cancellation terms before proceeding. Do not assume a submitted request has been canceled until the team confirms it.

Deposits

The specific deposit policy shown when payment is requested and the written project quote govern whether a booking deposit is refundable or applied to work. An online estimate is not a promise that every charge or product is refundable.

After production

If an item appears damaged, missing, defective, or inconsistent with the approved quote, share the order number, description, photos, and packaging details promptly. We investigate and confirm the appropriate remedy, which may depend on the issue and applicable law. Please speak with the team before returning a product so the return can be identified and handled correctly.

Artwork and appearance

Carefully check the proof before approving production. Let us know if you notice an error after approval; we will explain the available options. On-screen colors and material mockups are references, and specialty finishes require a production specification.

Import charges

Customs, tariff, tax, carrier, and return-shipping questions are addressed in the Shipping & Import Charges Policy and the written quote. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.